Refund and Cancellation Policy

1. Cancellation Policy

• Standard Cancellations: Full refund for cancellations more than 24 hours before check-in. Less than 24 hours incurs a charge for the first night.
• Same-Day Cancellations: Not permitted; charge for the full reservation amount.
• No-Show Policy: Charged for the full reservation amount if no-show without prior notice.

2. Refund Process

• Eligible Refunds: Credited back to the original payment method within 5-10 business days.
• Processing Time: Additional time may be needed depending on your financial institution.

3. Modifications to Bookings

• Date Changes: Subject to availability and may incur rate changes. Changes less than 24 hours before check-in treated as cancellation.
• Room Type Changes: Subject to availability and may result in rate adjustments.

4. Non-Refundable Rates

• Special Promotions: Non-refundable rates or different terms will be stated at booking.

5. Exceptional Circumstances

• Force Majeure: Policy may be modified in cases of unforeseen events.
• Medical Emergencies: More flexible terms may be offered with verifiable documentation.

6. Early Departure

• Checking Out Early: Charged for the full reservation unless otherwise agreed by management.

7. Refund Exceptions

• Service Issues: Refunds or partial refunds considered on a case-by-case basis for significant service failures.

8. Contact Information

For any questions or to request a cancellation, contact us at:
Clay Inn Hotel Hospitality
331, Meera Bagh Ring Road, Block A, Paschim Vihar, Delhi - 110087
Email: roomsales.clayinn@gmail.com
Phone: +91 8588870249 | +91 8588870259

9. Policy Changes

We reserve the right to modify this policy. Changes will be reflected on our website and apply to bookings made after the update.